Frequently asked questions

Where do you ship?

We offer free standard shipping worldwide to the destinations available at checkout.

How long will delivery take?

Orders are processed in 1–3 business days. Delivery is typically 5–25 business days after dispatch.

How do the extra discounts work?

Purchase 2 bags or sets for an extra 15% off, 3 pieces for an extra 25% off, or 4 or more pieces for an extra 30% off. The best eligible tier applies automatically in your cart and at checkout. Tiers do not stack with each other.

What comes with my purchase?

Check the product images and description for the coordinating pieces included in your selected product. Accessories vary by model.

Can I return my order?

You may request a return within 14 days of delivery. Please see our returns policy for conditions and instructions.

Complimentary gifts

One cosmetic pouch and one dust bag are included per order containing an eligible bag or matching set. They appear automatically in the cart at no charge.