Free worldwide shipping

We offer complimentary standard shipping on every order, with no minimum purchase required.

Processing and delivery

Orders are processed within 1–3 business days, excluding weekends and public holidays. Estimated standard delivery is 5–25 business days after dispatch, depending on your destination and local postal service. Delivery estimates may be affected by customs or carrier delays.

Tracking your order

Once your order is dispatched, you will receive tracking details by email. Please allow 24–48 hours for the carrier to update the tracking information.

Customs and duties

Import duties, local taxes and other charges imposed by your country may be payable by you. Where a charge is collected at checkout, it will be shown before payment. Sienna Vay is not responsible for customs processing delays.

Delayed orders or address changes

If your order has not arrived within 30 business days of dispatch, please contact us. If you notice an incorrect delivery address, let us know as soon as possible. We will try to help before dispatch, but cannot guarantee changes once an order has been processed.

Contact

For assistance, use our contact form. We aim to respond within 3 business days.