Returns and exchanges

You may request a return within 14 days of receiving the last item in your order. Items should be unused, unworn and in their original packaging. Contact us before sending a return so we can provide the correct return instructions and address.

How to request a return

Use our contact form and include your order number and the items you wish to return. You do not need to provide a reason when exercising an applicable right of withdrawal.

Return shipping costs are your responsibility unless the item is defective or incorrect. Personalized or custom-made items and opened sealed hygiene items may not be eligible for change-of-mind returns. This does not limit rights that apply to defective or misdescribed goods.

Damaged or incorrect items

Please contact us promptly, preferably within 14 days of receipt, with your order number and photos of the issue. We will review the problem and arrange an appropriate replacement or refund at no additional return shipping cost to you.

Inspection and refunds

Returned items are normally inspected within 5 business days of receipt. Approved refunds are issued to the original payment method; please allow up to 14 business days for your payment provider to reflect the refund, subject to any shorter period required by applicable law.

Exchanges

Contact us to request an exchange. The replacement will be dispatched after the returned item has been received and inspected. Any applicable exchange shipping cost will be explained before you proceed.

Nothing in this policy limits your mandatory consumer rights.